Cancellation and refund policy

Before preflight begins

If the client cancels before preflight work begins, the deposit is refunded in full, less only non-recoverable third-party costs that the client approved in writing before they were incurred.

If the server is not eligible

If Gruster determines during preflight that the server cannot safely proceed under the fixed scope before production changes begin, the client may choose a full refund of the unearned amount or a written credit toward an agreed alternative scope.

After work begins

If the client cancels after work begins, Gruster may retain only the value of documented work already completed and approved non-recoverable third-party costs. Any unearned balance is refunded. The closeout will state what was completed and whether temporary operator access or staged artifacts must be removed.

If Gruster cancels

If Gruster cancels for reasons unrelated to client breach or an unsafe condition caused by the client, the unearned amount is refunded. Mandatory rights and remedies under applicable law remain available.

Rescheduling and client delays

One reasonable reschedule may be agreed in writing without a new reservation fee. Client-caused delays pause delivery dates. If required access, approvals or recovery prerequisites remain unavailable for 30 days, Gruster may close the engagement on written notice and settle documented completed work.

Refund timing and payment method

Approved refunds are initiated within 10 business days. Bank or cryptocurrency refunds follow the asset, network, exchange-rate and fee treatment stated in the individual written scope. Gruster does not request seed phrases, private keys or wallet access.

How to cancel

Use the active channel stated in the written engagement and include the engagement reference. Before an engagement exists, use the Contact page.